Frequently Asked Questions

How do I place an order?
Do you ship to my country?
Do I have to login to place an order?
What methods of payment do you accept?
How much will shipping costs be to my address?
Is this item new or used?
Do you have this item in stock?
The item I want says "Special Order" under Quantity Available. What does this mean and how long will it take to get my part?
Why haven't you answered my email or returned my phone call?

1. How do I place an order?

To place an order, simply find the item you wish to purchase and click the “add to cart” icon below the item. This will add the item to your shopping cart. Repeat this process as many times as necessary to add all of the items you need. Next, click on the Checkout button, fill in your information, click the Continue button, fill in your credit card information, and click Place Order. That's it, you're done!

2. Do you ship to my country?

For Out-of-Country shipments you must e-mail us for pre-approval. Once funds are received we will then ship to your country. International customers will have to pay ALL duties and taxes that occur. Please check with your country for restrictions, duties, and taxes collected by your country. The Good Part Return Restock Policy applies for all items rejected by customs. Shipping costs for items rejected by your customs are never refunded.

We ship internationally UPS or FedEx, provided that the method of payment is via Wire Transfer, Paypal or Company Credit Cards. SHIPPING CALCULATIONS FOR INTERNATIONAL ORDERS are based on the total weight of the order. Please contact us for a shipping price quote. All Shipping Costs incurred are agreed upon before shipment is sent out. When using wire transfer, PLEASE be sure YOUR bank or transfer agent does not deduct wire transfer fees from the amount to be wired. There is a bank fee of $60.00 for all International Wire Transfers. Please contact us for shipping quote or wire transfer information.

3. Do I have to login to place an order?

Yes, the login feature allows frequent customers to save their information on our site. You may place an order simply by finding the item you want and adding it to your Shopping Cart and proceeding through the Checkout process. The site will ask you to login when required, however you may browse the site and complete searches without logging in.

4. What methods of payment do you accept?

We accept Visa, MasterCard, American Express and Discover cards. Your card is charged at the time of your purchase. We do not accept checks, money orders or COD payment.

5. How much will shipping costs be to my address?

For order shipping within the United States, please add the item or items you wish to purchase to your shopping cart. Then click the Shipping Calculator button to see the shipping methods and rates available. For international orders, you must proceed to the Checkout page, fill in your address information and continue to the next page to view the shipping cost. Please note that your order will not be placed until you click the Place Order button.

6. Is this item new or used?

Unless otherwise specified, all items are used.

7. Do you have this item in stock?

Current stock availability is updated hourly on our website. If an item is in stock, it will display the current number of items available. If an item is NOT in stock, but can still be ordered, it will be listed as a Special Order.

8. The item I want says "Special Order" under Quantity Available. What does this mean and how long will it take to get my part?

"Special Order" means we do not currently have the item stocked in our warehouse. We are able to ship 90% of our Special Order items within two business days. Certain items may take longer depending on current market availability. All Special Order item are subject to backorder from the manufacturer or supplier.

9. Why haven't you answered my email or returned my phone call?

Our average time for email replies and call-backs is 24 hours. In some cases email is not as reliable as we would hope it to be. Security and blacklists have become an ongoing issue which can prevent proper mail transport. If you do not receive an email within 24 hours please call us at 1-530-272-8084, x202. We try to return phone calls within a few hours, but we cannot guarantee a call back sooner than 24 hours. Please be patient, as we receive hundreds of emails and calls every day. We will try to answer you as soon as possible, your business is important to us.